General terms and conditions

CLUB, trade name, THE LASER CLUB applies the following terms and conditions.

Applicability and general terms and conditions

In these terms and conditions, "THE LASER CLUB." means located in Amsterdam, at Waalstraat 26, 1078 BT in Amsterdam.
In this agreement, "practitioner" means the laser specialist.
In these terms and conditions, "client" means the person who orders THE LASER CLUB to provide treatment.
In these terms and conditions, "client" also means his/her legal representative.
In these terms and conditions, "treatment" means all treatments carried out by THE LASER CLUB.
In these terms and conditions, "treatment agreement" means the agreement (informed consent) entered into by THE LASER CLUB with a client regarding treatment.

The effect of articles 7:404 and 7:407 paragraph 2 of the Civil Code is expressly excluded.

Agreement

These terms and conditions apply to every offer, quotation and treatment agreement of THE LASER CLUB, even if a third party is engaged by THE LASER CLUB for its execution.

Deviations from these general terms and conditions may only be made if THE LASER CLUB has expressly agreed to them in writing.

General terms and conditions of the client will not be accepted.

THE LASER CLUB is entitled not to comply with an unreasonable and/or unusual request from the client and may refuse to perform a treatment.

Privacy & Confidentiality

If the client agrees to treatment with practitioner and signs the treatment agreement (informed consent), client agrees to THE LASER CLUB's privacy policy.

Secrecy

THE LASER CLUB is obliged to maintain confidentiality towards third parties not involved in the execution of the assignment. This duty of confidentiality concerns all information of a confidential nature made available to THE LASER CLUB by client. The obligation of confidentiality does not apply if there is a legal obligation to disclose certain information. THE LASER CLUB is entitled to use the information obtained for statistical purposes. In doing so, THE LASER CLUB will ensure that the information cannot be traced back to the individual client.

Permission

Prior to the execution of the treatment agreement, the client gives unconditional and unreserved consent in writing or online to THE LASER CLUB to this effect by completing and signing THE LASER CLUB's intake form and informed consent.

The client grants unconditional and unreserved consent - with due care - to the registration of his/her personal and medical data relevant to the treatment and settlement of the treatment.

THE LASER CLUB may require the client to confirm its consent in writing.

Duty to cooperate

The client gives THE LASER CLUB to the best of his/her knowledge the information and cooperation it reasonably requires for the execution of the treatment agreement and must follow THE LASER CLUB's advice.

The client must always be able to identify himself at THE LASER CLUB's first request with a legally recognised proof of identity provided with a BSN. If a client cannot show such proof of identity, THE LASER CLUB is entitled to suspend the treatment agreement. The costs thereof shall be borne by the client.

Treatment results

All treatments involve an obligation of effort and not an obligation of result. There can therefore be no guarantee of a result. Unexpected complications can always occur, e.g. infections, a haemorrhage, pigmentation or scarring, blister formation, etc.

Rates

The initial consultation is free and completely non-binding.

During the initial consultation, a price appointment is made for the treatment. This also notes the area treated.

The price agreement made is per treatment.

The practitioner reserves the right to deviate from the price agreement made if the duration or the area to be treated is changed. This will then be discussed with the patient prior to treatment.

Rates, unless expressly agreed otherwise in writing, are valid for the duration of a calendar year and may be adjusted and/or indexed annually.

It is the client's responsibility to make sure in a timely manner that he is aware of whether and to what extent his insurer will reimburse the treatment. Furthermore, it is the client's responsibility to declare invoices to his insurer or not.

Payment

THE LASER CLUB has the right to change rates. For each treatment, the rate indicated on THE LASER CLUB's site at the time the treatment takes place applies. In case THE LASER CLUB has issued an offer/quotation, it will remain valid for the period indicated on the offer/quotation.

Client pays by pin immediately after treatment.

If THE LASER CLUB treats the client on account, the client shall ensure full payment within 14 days and the relevant amount shall be transferred to the relevant account of THE LASER CLUB quoting the invoice number.

Payments are first deducted from the oldest outstanding invoices.

In case client does not pay the invoice on time and/or in full after a request or demand by THE LASER CLUB, client will be in default. THE LASER CLUB will then be entitled to charge the client the legal interest on the invoice amount or the remainder thereof. THE LASER CLUB will then also be authorized to take collection measures without further notice. The costs related to the collection (including extrajudicial costs and other costs) will be for the account of client.

In case of late payment, THE LASER CLUB is authorised to suspend further treatment or to carry it out only against immediate cash payment.

The payment obligation shall not be suspended due to the client lodging a complaint against THE LASER CLUB about the invoice and/or treatment, unless THE LASER CLUB agrees to the suspension of the payment obligation.

The payment obligation does not lapse if the client terminates the agreement.

Quoted prices (e.g. on the website or in the quotation/treatment agreement) are always subject to typographical errors.

No show

If a client cancels or reschedules an appointment or fails to appear:
and it concerns a consultation appointment - intake interview - trial treatment, then 75,00 Euro will be charged if the cancellation or transfer takes place 24 hours or less before the appointment, or the client does not appear;
- and it concerns a treatment, 75 euros will be charged if the cancellation or transfer takes place 24 hours or less before the treatment appointment, or the client fails to appear;
Barring evidence to the contrary, THE LASER CLUB's records in this regard shall constitute full proof that such an agreement was made.

Cancel, postpone or reschedule treatment for illness or injury; You must provide a signed written medical statement from your GP or treating specialist stating that the planned treatment cannot take place on the scheduled treatment date.

Appointments can only be made by e-mail (info@thelaserclub.nl), or by telephone (at the telephone number communicated by THE LASER CLUB on the website).

Force majeure

THE LASER CLUB is not obliged to fulfil any obligation towards the client if THE LASER CLUB is hindered to do so as a result of a circumstance that cannot be attributed to its fault or otherwise be for its account. Such a circumstance exists, among other things, in case of a strike, an unforeseeable shortage of personnel, illness of a practitioner, departure of a practitioner, lockdown, a general lack of the necessary (raw) materials and/or other necessary items or services required for the execution of the order.

During a period of force majeure, THE LASER CLUB's obligations will be suspended. If that period lasts longer than three months, both parties have the right to dissolve the agreement, without any obligation to pay damages in that case.

Both THE LASER CLUB and the client reserve the right to reschedule the date and/or time for treatment at any time due to demonstrable special circumstances (force majeure).

Liability

THE LASER CLUB cannot predict the exact number of treatments a person will need and cannot be held liable for them. THE LASER CLUB staff/treaters can only give the average number of treatments.

THE LASER CLUB is not liable for pigment shifts (hyper/hypopigmentation), burns, skin damage or scarring after or as a result of the treatment.

THE LASER CLUB's liability, both for direct and consequential damage and to the extent covered by its liability insurance, shall be limited to the amount paid out by the insurer.

If the insurer does not pay out in any case, or the damage is not covered by the insurance, THE LASER CLUB's liability is limited to the amount of the invoice.

Rights to compensation for liability expire after 1 year after the damaging event occurred.

THE LASER CLUB is not responsible for damages arising from the client's failure to provide complete and/or truthful information on the client's general health regarding conditions that may affect treatment.

THE LASER CLUB is not liable for damage to or loss of client's property. The client himself must take the necessary care to prevent damage to or loss is not liable for damage to or loss of his property.

Complaints

In case of dissatisfaction or a complaint by the client about the treatment by the practitioner, the client will report this to the practitioner as soon as possible. The practitioner and the client will then both make an effort to find a solution.

A complaint as mentioned in article 12.1 of these general terms and conditions must be submitted by the client by e-mail.

Applicable law

The agreement concluded between the practitioner, THE LASER CLUB, and the patient, and any further agreements concluded in execution thereof, shall be governed exclusively by Dutch law. Any disputes will be submitted to the Dutch courts.

Stapled

If any provision in these general terms and conditions is null and void or annulled, that shall not affect the other provisions.

Changes

THE LASER CLUB is free to amend these General Terms and Conditions at any time. After amendment, all previous versions of the General Terms and Conditions shall expire. In the event that any provision of these General Terms and Conditions is unenforceable by law, the remaining provisions shall remain in full force and effect and the provision in question shall be amended as soon as possible so that it is in accordance with the law

Communication expressions

No part of THE LASER CLUB's expressions, services, products and materials may be copied or otherwise reproduced, digitally or analogously, without express prior written permission. Such permission may only be granted via info@thelaserclub.nl

It is also prohibited to modify the content of the website or other social media. The information provided by THE LASER CLUB (including image and sound material) on the website or in social media is subject to copyright, either of THE LASER CLUB or of suppliers of THE LASER CLUB. It is therefore strictly prohibited to copy and/or otherwise reproduce such material.

If the Other Party provides information (in whatever form) via the website and/or social media, it is assumed that there is no copyright thereon, unless explicitly indicated. If not explicitly indicated, THE LASER CLUB is free to use such information.